Our Policies & Data Protection

Here you will find the full details of our data processing, cookie and privacy policies for Capital Crime Writing Festival Limited. 


Capital Crime Writing Festival Ltd. Personal Data Processing Policy

Capital Crime takes personal data processing & protection very seriously and we would like you to know what data we collect, what we are doing with it and what are your rights as an individual.

 

What data does Capital Crime process?

Capital Crime will process the personal data you provide in order to offer you the services & goods you request, such as

  1. Email

  2. Phone number

  3. Complete address

  4. IP address

 

Why do we process this data?

Capital Crime will process the personal data you provide with the sole purpose of offering you services & goods you request: newsletter & the products we sell. We do not sell or give your data to any 3rd parties without your consent.

 

What are your rights in regards to the personal data we process?

At any time you can request:

  1. Access to your personal data we process for you

  2. Correction or modification of your personal data we process for you

  3. Deletion of your personal data we process for you. Bare in mind we will have to keep as the law asks, fiscal related data regarding your orders.

 

We use your personal data only for the purpose of providing you access to Capital Crime’s services. You can opt out of our services at any time. If you have questions or you need any information about the personal data you gave on our website or in person please email: info@capitalcrime.org

What is Capital Crime doing to protect the data you provide?

  1. On the website we use SSL certificates

  2. We take all the measures needed to keep our software up to date

  3. The staff with access to the personal data is constantly trained about GDPR rules.

If you have questions or you need any information about the personal data you gave on our website or in person please email: info@capitalcrime.org

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Capital Crime Writing Festival Ltd.’s Cookie Policy

What are cookies?

Capitalcrime.org places tiny text files called cookies onto your computer, tablet or mobile device. This is standard practice for almost all websites. Cookies are not harmful to your computer and are an essential part of online shopping. They allow us to give you a more efficient customer experience.

 

What are cookies used for?

There are two main types of cookie; we call them “first party” and “third party” cookies.

First party cookies are small data files that capitalcrime.org uses do things such as keeping track of what you’ve put in your basket and remembering who you are when you return to our site. We don’t save personal information such as credit card details in cookies we create. We don’t use Third party cookies.

On the whole, cookies are used:

  1. For technical purposes essential to effective operation of website, particularly in relation to online transactions.

  2. To enable capitalcrime.org to collect anonymous information about the browsing and shopping activities of our customers for internal analysis.

  3. To drive capitalcrime.org marketing, particularly banner advertisements and text adverts.

  4. To enable capitalcrime.org to meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

 

How to manage cookies:

If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won’t be able to add products to your basket and buy them.

If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org

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Your Debit and Credit Card Information

If you use your credit or debit card to purchase from us, we will ensure that this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).

​Maintaining your Personal Information

We store your personal information indefinitely such that for any subsequent purchases you make or business dealings we partake in are able to be linked them back to a single unique record that we hold for you on our system.

If as a customer there are aspects of your record that are inaccurate or that you would like to remove, you can usually do this by logging into your account through our website. Alternatively, please contact us at info@capitalcrime.org

Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your requests.

 

Capital Crime Writing Festival Ltd.’s Privacy Policy

Capital Crime Writing Festival Limited is committed to ensuring that your privacy is protected. This policy explains how we use the information we collect about you and the procedures that we have in place to safeguard your privacy whilst you use the website. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

The information we collect and how we use it

  1. When you register with capitalcrime.org and/or place an order, we need to know your name, delivery address, credit or debit card number and expiry date, email address and telephone number. This information allows us to fulfill your order and notify you of the status of your order.

  2. We may also ask you to give us optional contact information, for example your mobile number and demographic information like your age.

  3. If you subscribe to our mailing lists for pre-orders and other information, you will be asked to specify the areas in which you are interested so that we can tailor the information which we send to you to cover the topics and books which we believe you might be interested in.

  4. We may also use your information for the purpose of providing you with information about any special offers, author signings and other events or features of our website which we think may be of interest to you and for related marketing purposes.

  5. We use your IP address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and your details on our database.

  6. We monitor customer traffic on an aggregate basis in order to help us develop and improve our website for the benefit of our customers. In order to enhance your use of the website you will be given a session ID which will only last for the duration of that visit to the site. Each time you visit the site you will have a different session ID.

By submitting your information you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page so that you may be aware of them. We will also email you should we make any changes and give you a chance to ask us not to use your information in that way. Because the Internet infrastructure is global, and it is not possible to predict the routes that information sent over the Internet will take, the information you provide may be transferred temporarily via a route which takes it outside the European Economic Area as it passes between you and us. By submitting your information you consent to this transfer.

Opt in/Opt out

If at any time you wish to receive information about any other product areas which you currently do not receive, you can sign up to our email newsletters by visiting the email preference page. If you wish to stop receiving some or all of the information that we currently send, you may amend or remove your preferences by clicking on the unsubscribe link at the bottom of your emails and following the instructions provided. If you have any queries about how to use the mailing preference system, please email us at info@capitalcrime.org

Cookies

Our site uses cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computer’s hard drive. We may use these to do a number of things.

We use cookies to deliver contents specific to your interest and to save your password so that you don’t have to re-enter it every time you visit our site.

Cookies help us to recognise when you next visit our website and note the advertisements displayed to you. This allows us to tailor the service we provide to your preferences.

You can usually change your browser so that it will not accept cookies. If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window).

Security of your information

We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. We use secure socket layer software (SSL) to encrypt all of your personal information including your credit card number and your name and address. Capital Crime Writing Festival internal procedures cover the storage, access and disclosure of your information.

The Verisign Secure Site Program allows you to learn more about web sites you visit before you submit any confidential information. When you see a Verisign logo, clicking on it will verify that this website is secure.

Third Party Services 

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. 

We will not share any personal details with any other third parties without your agreement, unless required in order to fulfil our contract with you, or allowed by law. 

Instances where we may share your personal information with selected third parties include: 

  1. Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you. In general, the third-party providers used by us to fulfil our contract with you will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. These providers include our ticketing and events systems provider, and our email and mail distribution services. We have agreements in place with each to ensure that your data is secure at all times, and cannot be accessed or used for any other purpose. 

  2. Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in GL50). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience. 

  3. Social media sites for the purposes of data analytics and targeted advertising. 

  4. Analytics and search engine providers that assist us in the improvement and optimisation of our site. 

  5. Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you. 

  6. Third party organisations that provide services to us on our behalf including processing payment details.

  7. The carrying out of marketing activities and mailings. This will always be transferred utilising a protected framework to ensure the safety of data.

  8. Our ticketing system software provider.

  9. The provision of hotel rooms to performers as part of bookings.

  10. To the subsidiaries described above when it is necessary for them to be able to provide you with products or services that you’ve requested.

In these cases, we require that these third parties comply strictly with our instructions and with data protection laws, for example around security of personal data.

We may disclose your personal information to third parties: 

  1. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. 

  2. If Capital Crime Writing Festival Ltd. or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

  3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Capital Crime Writing Festival Ltd., our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Please note that Sensitive Personal Data will not be shared with third parties without your consent.  ​

Security of your Personal Information

We shall ensure that we comply with the provisions of the GDPR, including but not limited to holding all personal information securely.

We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same.

Access to personal data shall be limited to personnel who need access and safeguards are in place to avoid unauthorised sharing of information.

We will not transfer, process or store your data anywhere that is outside of the European Economic Area.

Your rights to your personal information

You have the right to request a copy of the personal information that we hold about you and to have any inaccuracies in the data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.

Right to withdraw your consent

You may choose to withdraw your consent to the processing of your data at any time. You may request deletion of your user account and enforce your right to be forgotten by writing to us using the details at the end of this policy. Content or other data that you have provided to us such as payment records may continue to remain on our system even though your user account is deleted.

Contact details and further information

Please get in touch with us if you have any questions about any aspect of this privacy policy, and in particular if you would like to object to any processing of your personal information that we carry out for our legitimate organisation interests.

Organisation Contact Address:

FAO The Data Controller, Capital Crime Writing Festival Ltd, 23-27 Cecil Court, London, WC2N 4EZ or email info@capitalcrime.org

Updated April 2024.